Question 1

Is my prescribing provider different from my personal Joult doctor?

Accepted Answer

Yes. Your Joult doctor is your ‘personal physician’ board-certified and highly experienced, focused on your overall health and long-term goals. They specialize in family, internal, and emergency medicine, and can support you across any medical topic.

If you’re eligible for weight loss medication, a separate licensed ‘prescribing provider’ trained in obesity medicine will review your case and manage your medication plan.

You’ll have two experts working together. One focused on your whole health and one on safe, personalized prescribing. All included in your $42 per month membership.

• Your {bold}personal Joult doctor is a board-certified physician{/bold} (in family, internal, or emergency medicine) who oversees your overall health—helping you manage weight, hormones, energy, sleep, and more.
• If you qualify for prescription weight loss medication, a separate {bold}licensed prescribing provider{/bold}, trained in {bold}obesity medicine{/bold}, will review your case and manage your medication type and dosage.

Question 2

How do you respond so fast? Is it AI?

Accepted Answer

No bots here. Every message is answered by a board-certified doctor. We just use AI behind the scenes to organize your data so your doctor can respond within minutes, with more accuracy and context.

Question 3

Why am I being charged $1 for a free trial?

Accepted Answer

We ask for a $1 card authorization to verify your payment method. This is a common security step to ensure your card is valid. Don’t worry! The $1 is fully refunded and won’t appear as an actual charge on your statement.

Question 4

Is my health information secure and private?

Accepted Answer

Yes, we're fully HIPAA compliant and use bank-level encryption (SOC 2 certified) to protect your medical records. Your consultations and health data are completely confidential.

Question 5

Can I order from anywhere in the USA?

Accepted Answer

We’re currently licensed to offer the {bold}Joult Membership in 43 states, and prescription services in 45 states.{/bold}

If we don’t yet serve your state, hang tight—we’re rapidly expanding and will be nationwide soon. We’re also adding {bold}epigenetic testing{/bold} and {bold}comprehensive metabolic panels{/bold} to make Joult even more complete..

Question 6

What is lifestyle medicine?

Accepted Answer

Lifestyle medicine is a medical approach that focuses on using therapeutic lifestyle interventions to prevent, treat, and even reverse chronic diseases. Instead of just treating symptoms with medication, lifestyle medicine doctors look at the root causes of health problems and help patients make sustainable changes to their daily habits.

Think of it this way: if you have high blood pressure, a traditional doctor might prescribe blood pressure medication. A lifestyle medicine doctor will also look at your diet, exercise habits, stress levels, and sleep patterns to help lower your blood pressure naturally while potentially reducing your need for medication.

Lifestyle medicine recognizes that many of today's health problems: diabetes, heart disease, and obesity are largely caused by how we live our daily lives. By changing these lifestyle factors, we can often prevent these diseases from developing or help manage them better if they already exist.

Question 7

What are the six pillars of lifestyle medicine?

Accepted Answer

The six pillars of lifestyle medicine are the foundation areas that most impact your health. Think of them as the six key areas you can focus on to improve your overall well-being:

{bold}1. Nutrition -{/bold} Eating a healthy, balanced diet with plenty of whole foods like fruits, vegetables, whole grains, and lean proteins while limiting processed foods, sugar, and unhealthy fats.

{bold}2. Physical Activity -{/bold} Moving your body regularly through exercise, walking, sports, or any activity that gets your heart pumping and muscles working.

{bold}3. Sleep -{/bold} Getting quality, restorative sleep for 7-9 hours each night to allow your body and mind to recover and recharge.

{bold}4. Stress Management -{/bold} Learning healthy ways to cope with life's challenges through techniques like meditation, deep breathing, or activities that help you relax and unwind.

{bold}5. Social Connection -{/bold} Building and maintaining meaningful relationships with family, friends, and community members, as strong social bonds significantly impact both mental and physical health.

{bold}6. Avoiding Harmful Substances -{/bold} Limiting or eliminating tobacco, excessive alcohol, and other substances that can damage your health over time.

These six pillars work together to create a strong foundation for long-term health and wellness. When you focus on improving these areas, you're addressing the root causes of many health problems rather than just treating symptoms.

Question 8

What are GLP-1 medications, and why do they feel like magic?

Accepted Answer

GLP-1s are breakthrough medications originally developed for diabetes, now helping people lose weight by calming hunger at the root.

For many of our members, it's the first time weight loss hasn’t felt like a battle of willpower. They finally feel in control again without obsessing over food or struggling through crash diets.

Question 9

How much weight do Joult members lose on average?

Accepted Answer

Joult members who enroll in medication based weight loss programs lose approximately 15% of their weight on average.

Question 10

Do I lose muscle mass along with fat?

Accepted Answer

Our Lifestyle Plus members follow a plan designed to preserve lean muscle while losing fat.

With doctor-guided care, personalized nutrition, movement strategies, and medication if eligible, Joult helps you achieve healthy, sustainable weight loss without sacrificing strength.

Question 11

I’ve tried everything. How are GLP-1s different?

Accepted Answer

GLP-1s don’t just mask symptoms. They target the biological drivers of weight gain, like insulin resistance, blood sugar swings, and hormone imbalances.

Paired with Joult’s behavior-first care, these medications help break the yo-yo dieting cycle and unlock real, lasting change without extreme restriction.

Question 12

Are GLP-1s just a quick fix, or can they actually improve long-term health?

Accepted Answer

This isn’t a shortcut.

It’s a jumpstart. Even modest weight loss with GLP-1s can reduce inflammation, improve sleep, balance hormones, and lower your risk of chronic disease. Our members say it's the first time they’ve had both momentum and a plan they can finally stick to.

Question 13

What can I eat while enrolled in the Joult program?

Accepted Answer

Anything. Joult isn’t about cutting out your favorite foods or following extreme diets.

Our Joult membership program focuses on small, sustainable changes that fit your life. You'll work one-on-one with your obesity doctor and have access to your personal physician who will help you build a healthier relationship with food.

Real change should feel realistic and long-lasting.

Question 14

What is Joult and how can it help me?

Accepted Answer

Joult is a medically-guided metabolic health program designed to restore your energy, rebalance your biology, and help you lose weight—for good. We combine three powerful elements:

{bold} 1. Clinician-prescribed GLP-1 medications{/bold} to reset your hunger hormones

{bold} 2. Personalized lifestyle guidance{/bold} to support sustainable weight loss

{bold} 3. 24/7 medical support {/bold} so you’re never on your own

Joult isn’t a fad diet. It’s a science-backed, doctor-led approach to fixing the root cause of fatigue, brain fog, cravings, and weight gain: your metabolism.

Question 15

What should I know about the GLP-1 medication shortage?

Accepted Answer

We understand the concern. At Joult, we partner closely with trusted compounding pharmacies to maintain consistent access to GLP-1 medications.

Even during nationwide shortages, we work with your care team and pharmacy to ensure continuity so your plan stays on track without disruption.

Question 16

What’s included in my membership?

Accepted Answer

Your Joult membership gives you everything you need to reset your metabolism and feel better fast:

• {bold}Unlimited access to your prescribing doctor{/bold}
• {bold}Secure messaging with your care team{/bold} — with responses in under 20 minutes (9 AM–5 PM ET)
• {bold}Personalized nutrition, hormone, and habit guidance{/bold}
• {bold}Prescription weight loss medications,{/bold} if medically appropriate
• {bold}Fully virtual care{/bold}—no appointments, no waiting rooms

Question 17

Will I have access to my consultation history?

Accepted Answer

Yes, always. Your full consultation history is saved in your dashboard and available anytime you need it.

Many members use their Joult notes to prepare for specialist visits, track progress, or make sure nothing gets missed in their care.

Question 18

How soon can I talk to my doctor?

Accepted Answer

You can start messaging your doctor right after you sign up. Between 9 AM and 8 PM ET, most members get a response within 20 minutes. We know how important timely care is and we’re here when you need us.

Question 19

What happens after I sign up?

Accepted Answer

Right after signing up, you can message your ‘personal doctor’ directly with any questions or health concerns.

If you're eligible for medication, you'll also see a quick intake form at the top of your dashboard. Once completed, a ‘prescribing provider’ will review it and respond within 24 to 48 hours with your personalized medication plan.

Question 20

Can I use Joult from anywhere?

Accepted Answer

Yes. Joult is 100% virtual and available in most U.S. states. Whether you're at home, traveling, or in between appointments, your care team is always within reach.

Question 21

What are doctor visits like?

Accepted Answer

At Joult, care happens on your schedule. You’ll connect with your doctor asynchronously—{bold}via secure messaging, voice, or video recordings{/bold}—whatever’s easiest for you. Your doctor will review your intake, listen to your goals, and create a personalized plan. It feels more like an ongoing conversation than a one-time checkup.

Question 22

How is Joult different from other programs?

Accepted Answer

Joult isn’t a one-size-fits-all program. It’s real medical care, personalized around your hormones, metabolism, and habits. Our doctors work with you to uncover the root cause of your symptoms and help you feel better long-term, not just for now.

Question 23

I’m switching from another plan. Will I have to start over?

Accepted Answer

Not at all. We’ll review your current medications, labs, and progress so you don’t lose momentum. Whether you’re restarting or continuing care, we’ll meet you where you are and help you move forward safely.

Question 24

How fast will I get my medication?

Accepted Answer

Once your doctor approves your personalized treatment plan, {bold}your prescription ships via UPS Overnight.{/bold} Most members receive their first delivery within {bold}5–7 business days{/bold} of completing their consultation.

If your doctor needs a quick follow-up, they may reach out—this could add 1 extra day to the process.

Question 25

What’s your refund policy for the Joult Membership?

Accepted Answer

Because Joult includes access to licensed medical professionals, {bold}we’re unable to offer refunds once you’ve started a consultation{/bold} (including any active message thread with your assigned doctor).

If you haven’t begun to care and still wish to request a refund, or if something didn’t meet your expectations, {bold}please email us{bold}—we’re always happy to listen and work with you to improve your experience.

Question 26

Why choose Joult?

Accepted Answer

Because real care shouldn’t be rushed, complicated, or built around insurance rules.

With Joult, you get fast access to a board-certified doctor, personalized treatment, and ongoing support—all for one simple monthly fee. No copays. No waiting rooms. Just care that puts you first.

Question 27

What are GLP-1 medications, and how do they work?

Accepted Answer

GLP-1 medications (like Semaglutide) mimic a natural hormone that helps regulate hunger, blood sugar, and insulin. They reduce cravings, increase fullness, and support sustainable weight loss by working with your biology, not against it.

Question 28

Will this work for me if nothing else has?

Accepted Answer

Yes. GLP-1s target root causes like insulin resistance, hormone imbalance, and appetite dysregulation. This isn’t about willpower. It’s science-backed care, designed for people who’ve tried everything and still feel stuck.

Question 29

What’s the difference between GLP-1 and GLP-1+GIP medications?

Accepted Answer

GLP-1+GIP (like Tirzepatide) activates two hormone pathways instead of one helping some patients see faster or more pronounced results. Your prescribing provider will help choose what’s right for your body.

Question 30

Are there side effects?

Accepted Answer

Some people experience mild nausea, fatigue, or headaches mostly early on. We often include Vitamin B6 to help reduce discomfort and support mood and energy.

Question 31

When will I see results?

Accepted Answer

Most members notice reduced appetite within 1–2 weeks. Meaningful weight loss often begins in the first month, and continues over time with the right plan and support.

Question 32

Will I regain weight after stopping?

Accepted Answer

Not necessarily. While GLP-1s help you lose weight, our focus is on helping you build long-term habits while the medication is working so progress lasts, even after you taper off.

Question 33

Where do you ship?

Accepted Answer

We currently ship to most U.S. states, excluding:  AL, AR, CA, MA, NE, NV, NJ, NC, SC. New states are added regularly. Stay tuned!

Question 34

What’s your refund policy for medication?

Accepted Answer

Because each prescription is personalized and reviewed by a licensed provider, we’re unable to offer refunds once your order has been processed.

Still have questions before your consultation? Reach out anytime at {bold}support@joinjoult.com.{/bold} We’re here to help.

Question 35

Who is my personal doctor at Joult?

Accepted Answer

Your personal doctor is a {bold}board-certified physician{/bold} who leads your care. They focus on your full health—weight, hormones, energy, sleep, and more.

Many of our doctors trained at top medical schools like {bold}Harvard, Stanford, and Northwestern{/bold}. You’ll work with them 1:1 to build a personalized plan that fits your goals and lifestyle.

Question 36

Who handles my weight loss medication?

Accepted Answer

If you’re eligible for GLP-1 treatment, you’ll be matched with a separate prescribing provider.

These doctors are trained in obesity medicine and specialize in medication-based weight care. They’ll review your intake, confirm the right dose, and help monitor your progress safely.